Convince & Convert

FEBRUARY 23, 2010

One company I know of discovered that after two or three months of customer-retention-focused outreach answering questions and resolving issues via social media, their brand's negative sentiment was increasing in the monitoring tool. link] staciesgifts My sentiments are with John on this matter. Gravity Garden [link]. Im Jay Baer.

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Social Media Strategy Social CRM Company 118

Convince & Convert

SEPTEMBER 21, 2010

On-going monitoring: What are people saying about your brand and how can you use that information to either repair your reputation or identify opportunities? Sentiment: How much are you willing to automate verse check by hand? • Competitive analysis: How does your brand stack up to the competition? • Joseph | RepuMetrix Inc.

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Social Media Radian6 Strategy SM2 157

Convince & Convert

AUGUST 18, 2010

I mirror your sentiments. And then there are monitoring tools like Alterian's SM2 that are out of most people's price ranges. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. So, it's not that PR professionals don't think these questions are important. Im Jay Baer.

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Questions Social Media Consultant Education 161