The Realtime Report

OCTOBER 5, 2021

When best friends Michael Watson and Pablo Segarra, both of Puerto Rican descent, were growing up together in the Bronx, New York, they never envisioned spearheading an organization helping Latino Gen X and Gen Z professionals establish closer ties with each other…and their origins through travel, tech, music and other cultural platforms.

Travel 91

Travel Tourism Airlines Film 91

Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. It only took Domino’s two employees to put some cheese in their nose , and global reputation suffered. Now, he tweeted it to his 1.6

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. You're building your reputation through your customers. And companies with better reputation and buzz around them should (theoretically) do better than their competition. But now, it’s not based on assumptions, we can categorize based on real data.

Social CRM 134

Social CRM Influencer Klout Social Media 134

Convince & Convert

APRIL 27, 2010

Today, I’ve fortunately been upgraded to first class, which happens infrequently because I travel enough to make it exhausting, but not enough to make it rewarding. Air travel has devolved to the point that it’s essentially a shared national joke, like Trump’s hair or Paris Hilton’s vacuousness.

Social Media 133

Social Media Strategy Airlines Types 133