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Social Pros 16 – Jay and Eric Strike Back

Convince & Convert

One, “research” was released by “news organizations” Associated Press and I think it was CNBC if I recall correctly, that purported to show that 46 percent of Americans believe that Facebook is a fad. Next week, we’re talking a little internal social media with Yammer, is that right?

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Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis

Convince & Convert

Drawn from a section of my book The NOW Revolution , I gave this presentation about social media crisis recovery recently as part of the Social Media Success Summit 2012. You need some sort of social media listening software in your organization. You must have a listening protocol in your organization. Set a Listening Protocol.