Convince & Convert

MAY 18, 2012

This episode features special insights from hosts Jay Baer and Eric Boggs, Eric’s Social Media Stat of the week ( this week : social media users will tell an average of 53 people about their bad customer service experiences), and some tough questions for both hosts. Eric : Yeah, Maria Ogneva from Yammer. Listen Now.

Yahoo 115

Yahoo Yammer Social Media Software 115

Convince & Convert

MAY 28, 2012

This is probably the most important blog post you’ll never need. Drawn from a section of my book The NOW Revolution , I gave this presentation about social media crisis recovery recently as part of the Social Media Success Summit 2012. Document every facet: Make copies of all tweets, status updates, blog comments, etc.

Social Media 157

Social Media FAQ How To Yammer 157

Convince & Convert

FEBRUARY 16, 2012

We use Argyle Social for our social engagement; we use Infusionsoft for our email; and Jim is our guest host for the podcast and a smart guy). Jim’s going to take the hosting chair here in a couple weeks. You may have seen the cartoon, we’ll make sure we link it up in the blog post about this podcast. Jay : Exactly.

Sharepoint 115

Sharepoint Meeting Social Media Team 115