Convince & Convert

MAY 18, 2012

This episode features special insights from hosts Jay Baer and Eric Boggs, Eric’s Social Media Stat of the week ( this week : social media users will tell an average of 53 people about their bad customer service experiences), and some tough questions for both hosts. Eric : Yeah, Maria Ogneva from Yammer. Listen Now.

Yahoo 115

Yahoo Yammer Social Media Software 115

Convince & Convert

MAY 28, 2012

Drawn from a section of my book The NOW Revolution , I gave this presentation about social media crisis recovery recently as part of the Social Media Success Summit 2012. Kellogg’s failed on this point in April, 2012 during a Facebook-fueled crisis about the soy ingredients of their Kashi brand. Learn Your Lessons. We can help.

Social Media 155

Social Media FAQ How To Yammer 155

Convince & Convert

FEBRUARY 16, 2012

We use Argyle Social for our social engagement; we use Infusionsoft for our email; and Jim is our guest host for the podcast and a smart guy). Jim’s going to take the hosting chair here in a couple weeks. For social business or social media over 2012, it’s one of my six key objectives, to use brand humanization.

Sharepoint 115

Sharepoint Meeting Social Media Team 115