2009 Forums Retail Social CRM 
Convince & Convert
MAY 11, 2010
Now use social listening tools to find blog posts, tweets, forum threads and other discussions about your brand and your products, and as appropriate direct fence-sitters to your new social media answers. Now you’re combining content with marketing, social media with customer service. To really do so.
Convince & Convert
APRIL 7, 2010
Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: 14 Things I Think I Think About Social Media Is Starbucks the Most Dangerous Competitor to Facebook? Have you visited their “get satisfaction&# forums? Still, the should get on top of it.
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