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How to Fix a “Broken Brand” with Social

Convince & Convert

James Royer , Director of Digital and Social for the Tampa Bay Lightning , joins the Social Pros Podcast this week to discuss social space in American sports, building rabid brand loyalty, and how to completely rebuild a “broken brand” successfully. From Cision , a free ebook called Power Your Story: Content Marketing Essentials.

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Rockin' With Social Customer Service

Diva Marketing Blog

Becky thought it would be fun to do an encore of that panel: Act 2 of Creating Customer Loyalty with Social Media, A Look 2 Years Later I am at #bew10, Las Vegas, with Becky Carroll, Frank Eliason and this time representing Zappos -- Melissa LaPointe. As I told the packed room (thanks to everyone who attended!)

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Facebook Credit: Zuckerberg next Treasurer of the Internet App2User

Laurel Papworth

Called Facebook “Credit&# it includes a real world component named, rather fetchingly, “App2User&# , which aims to encourage merchants and loyalty programs like Qantas Frequent Flyer points and Flybuys and whatnot to use the Facebook points social media system. Foursquare? Facebook for Market Intelligence/ customer reward.

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