The Intersection of Customer Service and Social Media
Direct Marketing Observations
JULY 2, 2010
According to Pete Blackshaw of Nielsen Online Digital Strategic Services, he thinks that social media is disrupting the harmony between departments when it comes to dealing with irate customers. But if said company screws it up, or if I’m getting nowhere-what were my options in the past? Does this look familiar? I say screw that.
159 
Let's personalize your content