Techipedia: Tamar Weinberg
JUNE 23, 2010
And he wants that kind of technology in a foursquare type of app. That’s what Social CRM systems are trying to solve. Wouldn’t you love it if restaurants knew more about you (whatever’s important) so that they can give you the best possible support?
Convince & Convert
APRIL 22, 2010
Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).
Expert insights. Personalized for you.
268 
Let's personalize your content