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Are You Keeping People Connected With Your Brand and Each Other?

Convince & Convert

And from Expion , a free report on the top 50 retail brands’ social media use in 2013. “We undertook a pretty significant training exercise with our customer care staff in making them platform experts, and really teaching them how to leverage social media in support of their duties.” Listen Now. How do they do it?

Brands 129
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The Internet Could Be Closed For Business

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The thought went that we would have a much more open media - one where individuals exercised their democratic right to not only share what they were thinking, but to become a media entity unto themselves ( The Huffington Post was a beacon in this argument). message board. This doesn't feel like an open Internet. business book.

Apple 94