Eventful Nielsen Social CRM Trends 
Convince & Convert
APRIL 22, 2010
Social PR & Influencer Outreach Using social connectivity to introduce your company or products to influencers. In either event, your job in this circumstance is to create conversation. Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing.
Convince & Convert
SEPTEMBER 20, 2010
Finally, I see Twitter being a terrific communication tool for brands to use to update their audience on events. link] Joseph Manna I saw that report last week; very cool of ExactTarget to compile all the trends in an easily-digestible format. You certainly covered some great reasons to that point. I love that you first joined to yell.
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