IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
While observing participants in the process of performing their tasks, we noticed that the wall spaces and boards were plastered with pieces of paper containing checklists, diagrams, how-tos, company policies, flow charts, and various instructions. ” Some processes were carried out exclusively by e-mail or instant messaging.
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