Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 126

CSR Airlines Loyalty Hashtag 126

Convince & Convert

JULY 28, 2010

I know that there are some foursquare haters out there, but for me its about helping my favorite Chinese place out. I know that there are some foursquare haters out there, but for me its about helping my favorite Chinese place out. Jay Baer (via iPhone) [link] jaybaer Thanks. It's a win, win, win. It's a win, win, win.

Social Media 148

Social Media Strategy Consultant B2B 148