Remove Cost Remove CSR Remove Hotels Remove Travel
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR. Listen here ). Oh… the thick irony.

CSR 127
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR. Listen here ). Oh… the thick irony.

CSR 126
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Total cost of this incredibly helpful marketing effort is very low, and Mike even offsets that by including ads from sponsors! Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. for most business travelers, it’s also incredibly helpful. It’s a Bird.