Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
JULY 28, 2010
Website surveys, email surveys, Facebook inquiries, focus groups, telephone calls to 25 customers each month. I refer to it with my clients as adding value to the conversation. When you find a pattern, create content to address it. This is the strategy of creating a Social FAQ. Ask your customers directly.
148 
Let's personalize your content