Remove Communities Remove Fashion Remove Focus Group Remove Sentiment
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How to Use Social Media for Market Research

Hootsuite

That’s why marketers regularly conduct market research, investigating industry trends, gathering feedback, and surveying focus groups to try and glean whatever information they can. This information can help businesses understand their overall audience demographics and brand sentiment.

Research 123
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How to Use Retail Bots for Sales and Customer Service

Hootsuite

Since implementing an intelligent retail bot, fashion retailer Groupe Dynamite’s traffic increased by 200% , and chat now makes up 60% of all of their customer interactions. Monitor brand sentiment. Sentiment analysis consists of three categories: positive, negative, and neutral.

Retail 98