Ignite Social Media

MAY 27, 2016

The role of a CM, as we know it today, really started in 2005 , when the role was akin to “The Forum Moderator.” For example, CMs (both internal and external) may collaborate with Customer Service, Marketing, Communications, R&D, Digital, eCommerce teams. That people-first mentality seeps into everything a CM does.

Communities 113

Communities ROI Team Social Media Management 113

Social Media Strategery

MARCH 8, 2011

Along with this realization has come greater demand for people to handle things like user adoption, marketing, and community management – we’re witnessing the rise of the internal community manager. The Internal Community Manager wears many hats. The same thing happens in an online community.

Communities 137

Communities Wiki Yammer Forums 137

Buzz Marketing for Technology

JULY 7, 2008

Here are some random thoughts from a collection of these experiences and feedback from conference speeches: 1) Features are NOT user experiences: Warning…if you ask someone about desired user experience and they say wiki or forum, you have work to do. 4) None of the following are community platforms: Wikis, Blogs or Forums.

Communities 117

Communities Groups Groups Social Media 117

Social Media Strategery

AUGUST 26, 2010

The developers are often the most active members of their respective communities and they’re using their own software day after day in the course of doing their jobs. If there’s a glitch involved with posting a new comment to a forum, they’re going to be the first ones to see it, diagnose the problem and fix it.

Gov 2.0 117

Gov 2.0 Tools Wiki Sharepoint 117