How to create social media chatbots that enhance and improve customer service
Sprout Social
FEBRUARY 16, 2021
Fortunately, social media has revolutionized the customer service game, making it more immediate, simple and accessible. Customer service is also a differentiator for brands, and 44% of consumers say that strong customer service is what makes a brand’s social best in class. What are chatbots? Rules-based chatbots.
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