Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Increased Loyalty - Gamification of customer service will drive engagement and brand loyalty. Listen here ). Leveraging the “On Hold” Experience.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Increased Loyalty - Gamification of customer service will drive engagement and brand loyalty. Listen here ). Leveraging the “On Hold” Experience.

CSR 127

CSR Airlines Loyalty Hashtag 127

Diva Marketing Blog

DECEMBER 22, 2013

Pull off the pretty red bow and you''ll find social networks with funny names like blogs, Twitter, Facebook, Foursquare, Google+, LinkedIn, Instagram and Pinterest. My favorite act of couragous miracle making this season is from the Canadian airline Westjet that surprised passengers with presents that they wanted (not swag from the airline).

Social Media 67

Social Media Airlines Film Foursquare 67