Remove Airlines Remove Cost Remove Social CRM Remove Travel
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Social games have become the online version of popular reality TV shows – having an astounding impact on our leisure and down time. Listen here ).

CSR 127
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Social games have become the online version of popular reality TV shows – having an astounding impact on our leisure and down time. Listen here ).

CSR 126
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Today, I’ve fortunately been upgraded to first class, which happens infrequently because I travel enough to make it exhausting, but not enough to make it rewarding. Air travel has devolved to the point that it’s essentially a shared national joke, like Trump’s hair or Paris Hilton’s vacuousness.