Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. Now, he tweeted it to his 1.6 million followers, and it becomes a national incident in minutes. All rights reserved.

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. link] Gloria Justice You're reminding me about a time when my only connection with social media was to strongly advise my children NOT (under ANY circumstances) to say anything that could in any way reveal their true identity when traveling internet circles.

Social CRM 134

Social CRM Influencer Klout Social Media 134

Sprout Social

APRIL 6, 2023

In the case of an airline, between departures, arrivals, potential seating upgrades and a myriad of places to purchase tickets from, there is an almost infinite number of combinations for customer interactions. Additionally, your chat conversations will differ based on the pages, networks and channels your programs live on.

Marketing 79

Marketing Airlines Conversation Team 79

Convince & Convert

APRIL 27, 2010

Today, I’ve fortunately been upgraded to first class, which happens infrequently because I travel enough to make it exhausting, but not enough to make it rewarding. Air travel has devolved to the point that it’s essentially a shared national joke, like Trump’s hair or Paris Hilton’s vacuousness.

Social Media 133

Social Media Strategy Airlines Types 133