The Success of Customer Service is Dependent Upon True Social Engagement
Techipedia: Tamar Weinberg
MAY 19, 2011
With social media now a mainstream activity — after all, nearly 700 million users are on Facebook , 300 million users are on Twitter , 61.4% of global internet users are managing online profiles , and millions of other users are engaging online across thousands of social platforms — it’s imperative that a business have a functional social media plan.
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