Dear United Airlines, Invest your money where you really need it. Customer Service
Josh S Peters
OCTOBER 4, 2011
There is no one at the other end of that phone. We all remember the United Breaks Guitars fiasco right? It’s still used as an example of gold star customer dis-service and was something that easily could have been avoided. Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web.
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