October, 2011

Josh S Peters

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Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

There is no one at the other end of that phone. We all remember the United Breaks Guitars fiasco right? It’s still used as an example of gold star customer dis-service and was something that easily could have been avoided. Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web.

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5 tools that make life easier

Josh S Peters

Productivity is like a drug. There’s something deeply satisfying about looking at a to-do list and seeing a bunch of checks in boxes. It’s like legal work place approved crack. Like any good addict I do what I can to get my fix as often as possible and use what ever tools I can to get that fix. Though instead of a crack pipe or heroin spoon I use Evernote, Xobni, WiseStamp, Delicious, and Bitly.

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