IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
” Some processes were carried out exclusively by e-mail or instant messaging. Recreating the message trail involved searching and filtering the e-mail many different ways to ensure that the most recent information was captured. Accepted for publication June 16, 2006; Published online October 16, 2006.
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