Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis
Convince & Convert
MAY 28, 2012
Whether it’s your Facebook page, blog, forum, or comments section on your Crisis FAQ microsite, you want ire to accumulate on your turf. Analyze website traffic patterns. Analyze search volume patterns. Contact information for real people at the company. Build a Pressure Relief Valve. Learn Your Lessons.
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