Is Social Media Too Big For Its Britches?
Convince & Convert
APRIL 22, 2010
During the session, an audience question got me fired up (no surprise, as the Social Fresh attendees were a very smart, engaged group). Social CRM is an enormously important aspect of SM, especially for B2C businesses with a loyal, engaged customer base. link] #socialmedia [link] Danny Brown It's like the old Web 2.0
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