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The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

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This space is quickly going to become crowded as existing Business Intelligence software vendors move in like SAS, Oracle, Sap, Qlikview. Yet don’t discount other systems, as when you look closely, Google, Yahoo, MSN, AOL are also social networks, and will continue to innovate as well as aggregate. Social Media Management Systems. More data to be revealed shortly.

Class 33

Brand Monitoring, Social Analytics, Social Insights

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More customers, buyers, and consumers are creating content everywhere they go. Earlier this year, I made clear investments in researching the Social CRM space and Mobile+Social space (report forthcoming), it’s clear that Social CRM is starting to get wind under it’s wings, and mobile/social is certainly happening at consumer level.  So what do I see happening next?