article thumbnail

Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis

Convince & Convert

Sometimes, but even if it doesn’t the rest of the community sees that you went the extra mile and provided an olive branch. Analyze website traffic patterns. Analyze search volume patterns. Will it take the kettle off boil? That matters. Crisis management is a spectator sport. Remember the rule of 3. Learn Your Lessons.

article thumbnail

Social Pros Podcast – Justin Levy, Citrix Online

Convince & Convert

The underlying data may or may not be crap, but things that are presented beautifully and creatively and thoughtfully are always interesting, even if it’s NBA basketball scores or marketing data or sleep patterns or who cares? If you think about what’s gaining steam across the entire social community, it’s all visual.