Personal Knowledge Management - Pollard
Buzz Marketing for Technology
JUNE 27, 2008
So for example while many interviewees said they couldnt find what they were looking for, we tried to discover why this was: Was the tool too complex? When I asked him about Instant Messaging, he said he handled it the same way. Was the training inadequate? Was there too much content to wade through? He patted me on the back.
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