Event: Customer Service Call Centres and Social Media
Laurel Papworth
MARCH 17, 2010
And yes, the exception is when you want to play with the network and offer them competitions and campaigns. With 54% of companies banning social media usage we also further investigate the pathway for this trend. From ATA website : ATA VIC Forum: Social Media & Your Centre — 15 Apr 2010. for 5.30 – 7.30pm. Speaking 2009 (1).
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