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How Social Media and Smartphones Breed a Petri Dish of Negativity

Convince & Convert

It’s happening at McDonald’s, too, despite their major commitment to real-time customer service via social media (listen to the Social Pros interview with their social media head Rick Wion for details). Jay Baer is a hype-free social media and content strategist & speaker, and co-author of The NOW Revolution.

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Is Twitter for Business Even Worth the Trouble | social crm.

Convince & Convert

Interesting post from @jaybaer today w/@ExactTarget research: [link] [link] Kwan Morrow Is Twitter for Business Even Worth the Trouble | social crm | Convince & Convert [link] [link] Bret Simmons RT @jaybaer: Is Twitter for Business Even Worth the Trouble? You certainly covered some great reasons to that point. link] Jeffrey K.