Remove Airlines Remove Foursquare Remove Reputation Remove Travel
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

CSR 129
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

CSR 128
article thumbnail

You Need To Know: Social Media and Retail

Laurel Papworth

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. Foursquare Check-in : Similar to Places, Foursquare has 20 million users with mobile phones checking into restaurants, hairdressing salons and doctors’ surgeries. The reviews were thin on the ground.

Retail 80
article thumbnail

Fetching Friday – Resources Mashup, Black Friday & Cyber Monday Blogging Sales

Kikolani

How my article on quitting Foursquare caused a blog traffic spike – a look at analytics and referrals when you get a post that goes viral. TSA Gone Wild – the history of airline security. Power tips for when travel plans go awry – what to do in 9 worst case scenarios. Infographics. What is data visualization ?

Mashup 148