Be Here Now Marketing: How United Airlines Can Take Advantage of.
Bare Feet Studios
JULY 2, 2008
The Case of the Cancelled Flight Shane and I were booked to travel from DTW to ORD to LAX to HNL on Sunday, June 29th. Consider direct costs as well as labor costs for all the face-to-face interactions that were required to handle each of the interrupted travelers. Providing water or a few chairs? That’s basic humanity.
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