Wed.Aug 10, 2011

The Marketing Blog

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Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

This post isn’t meant to criticize our culture or our organizations. Neither is it meant to be a rant which is the outcome of frustration while dealing with a service provider! It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! Perhaps this isn’t for the first time that we’re talking about the soft issue of “Customer Service&#.

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article thumbnail

Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

This post isn’t meant to criticize our culture or our organizations. Neither is it meant to be a rant which is the outcome of frustration while dealing with a service provider! It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! Perhaps this isn’t for the first time that we’re talking about the soft issue of “Customer Service” The bottom line is that bulk of Indian companies co

Web 2.0 100