Social Media: The Universal Touchpoint – How Every Stakeholder Engages on Social Platforms
Oktopost
JUNE 13, 2023
Between instant messaging (private), comments (public), and direct brand tags/mentions (even more public), customers contacting you via your social media expect prompt responses. We expect email responses to take time – when it’s related to work, the majority of us expect a response somewhere between 12 to 24 hours.
Let's personalize your content