Education Nielsen Social CRM Social Networking 
Convince & Convert
APRIL 22, 2010
Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).
Convince & Convert
SEPTEMBER 20, 2010
For small businesses, I think the benefits come in great chunks (with little benefit other than education in between). For small businesses, I think the benefits come in great chunks (with little benefit other than education in between). You certainly covered some great reasons to that point.
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