Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

JULY 28, 2010

Total cost of this incredibly helpful marketing effort is very low, and Mike even offsets that by including ads from sponsors! Jay Baer (via iPhone) [link] jaybaer Thanks. Jay Baer (via iPhone) [link] SiteLab Interactive Forget the hard sell and try being helpful instead. there is Mike’s phone number in big, bold letters.

Social Media 150

Social Media Strategy Consultant B2B 150