IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
The storyboards were based on processes involving document review and approval, buying a car, and repairing a car. • Organizing meetings (flowchart) • Buying books/procurement (list). Many of the tools were computer-based (desktop or laptop), some were paper-based, and some were based on mobile devices.
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