Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 126

CSR Airlines Loyalty Hashtag 126

Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 125

CSR Airlines Loyalty Hashtag 125

Rebekah Radice

DECEMBER 5, 2016

If they buy the same product more than once, give a discount on their next one. If CSR’s can’t translate your value, how do you expect your customers to grasp it? The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.

Social Media 146

Social Media Trends Strategy CSR 146

Rebekah Radice

DECEMBER 5, 2016

If they buy the same product more than once, give a discount on their next one. If CSR’s can’t translate your value, how do you expect your customers to grasp it? The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.

Social Media 60

Social Media Trends Strategy CSR 60