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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Social games have become the online version of popular reality TV shows – having an astounding impact on our leisure and down time. Listen here ).

CSR 129
CSR Airlines Loyalty Hashtag 129
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Social games have become the online version of popular reality TV shows – having an astounding impact on our leisure and down time. Listen here ).

CSR 128
CSR Airlines Loyalty Hashtag 128
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