Remove Airlines Remove Cost Remove CSR Remove Loyalty
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Want to save your organization precious “human CSR capital?” In the interest of time, I went to their website and logged into my account to make the change.

CSR 127
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Want to save your organization precious “human CSR capital?” In the interest of time, I went to their website and logged into my account to make the change.

CSR 125