Digimind

OCTOBER 27, 2021

“Up to 97% of businesses are located via an online search , and 90% of people surveyed say they're influenced by customer reviews and word of mouth, no matter if they're positive or negative.”.

Reputation 74

Reputation Social Media Survey Brands 74

Audiense

OCTOBER 4, 2023

When bad press hits it presents you with an opportunity to either, a) come back better than ever or, b) do some serious damage to your reputation. In fact, a survey by PWC noted that 69% of business leaders reported experiencing a crisis over a period of five years, with the average number of crises being three.

How To 94

How To Travel Survey Reputation 94

Proactive Report

MARCH 21, 2017

The 2016 Aon Global Risk Management Survey that polled CEOs, CFOs and risk managers ranked damage to brand and reputation as a top concern, displacing the financial and economic risks that have traditionally dominated this survey in the past. Follow me on Twitter. Get the Digital PR Tips newsletter in your inbox each week.

Reputation 56

Reputation Survey Newsletter Social Media 56

The Realtime Report

SEPTEMBER 4, 2012

Two-thirds of companies agree that social media poses a significant or critical risk of damage to their organization’s reputation. This begs the question: what planet are the other 34% living on? Moreover, many companies have not yet implemented policies, procedures or training to help mitigate those risks.

Reputation 175

Reputation Company Social Media Policies 175

Sprout Social

JANUARY 11, 2024

Inform strategic partnerships and alliances You attract the right partners when your brand is recognizable and reputable. This kind of strategic alliance is only possible when you have a strong grasp of your brand’s market awareness and reputation. Surveys give you unfiltered insights straight from the source—the customer.

Brands 107

Brands How To Sentiment Metrics 107

The Social Media Incubator

APRIL 13, 2012

Caroline’s tips for managing your businesses reputation online: 1. If you have a retail location, post a “suggestion” box or provide a survey with every transaction. “It comes down to knowing how to be proactively strategic and how to handle them correctly that determines whether they will be an asset or a problem for your business.”.

Reputation 121

Reputation Press Release Review Retail 121

The Social Media Incubator

APRIL 13, 2012

Caroline’s tips for managing your businesses reputation online: 1. If you have a retail location, post a “suggestion” box or provide a survey with every transaction. “It comes down to knowing how to be proactively strategic and how to handle them correctly that determines whether they will be an asset or a problem for your business.”.

Reputation 111

Reputation Press Release Review Retail 111

Proactive Report

JANUARY 27, 2013

According to the Zeno Digital Readiness Survey many executives fail to consider social media reputation when making business decisions. In fact, more than one-third of the 300 US executives (36 percent) say that the CEO of their company does not care, or cares little, about the company’s reputation in social media. (I

Reputation 101

Reputation Social Graph B2B Survey 101

Sprout Social

OCTOBER 31, 2023

Building brand reputation and loyalty is the top business priority for leaders in the current economic climate, according to the 2023 State of Social Media report. The who: Influencer identification Our Pulse Survey data shows finding the right influencers is the top influencer marketing challenge.

ROI 104

ROI Influencer Marketing Survey 104

The Realtime Report

NOVEMBER 23, 2020

Specopssoft.com sought to find out by surveying 1,600 SME owners. The biggest fear that SME owners have of suffering cybercrime is reputational damage, receiving 29% of the vote. Specopssoft.com surveyed a total of 1,600 SMEs and SMBs across 9 countries in September 2020. Kaspersky Report Data.

Survey 185

Survey Statistics Report Data 185

Sherrilynne Starkie

NOVEMBER 18, 2017

And so are the possible ramifications for the global technology companies whose products and platforms are being used to spread fake news – loss of trust among users, reputational damage, increased regulation, reduced access to markets, and more. The implications for democracy are clear.

Social Media 283

Social Media Twitter Facebook Policies 283

Oktopost

OCTOBER 26, 2023

By integrating compliant and strategic employee advocacy initiatives, your financial institution can not only expand its client base but also foster lasting relationships, enhance credibility, and position itself as a reputable industry leader. Jump Ahead: Why Launch an Employee Advocacy Program?

Reputation 125

Reputation B2B Guidelines Policies 125

Sprout Social

OCTOBER 10, 2023

Social marketers rate influencer marketing as having a significant impact on their brand’s marketing efforts including customer loyalty (87%), awareness (89%) and reputation (87%), according to our Q3 2023 Pulse Survey of 307 social marketers in the United States. What is an influencer marketing campaign?

Examples 124

Examples Influencer Campaign Marketing 124

Postcron

JANUARY 10, 2020

A recent Local Consumer Review Survey revealed that 91 percent of 18 to 34-year-old consumers trust online reviews as much as personal recommendations. The importance of reviews to a brand’s online reputation cannot be understated. An effective email campaign can be used to power a firm’s online review strategy. Refer to this chart.

Review 123

Review Apparel Reputation Survey 123

Bill Hartzer

AUGUST 18, 2010

According to a brand new survey by CareerBuilder , one-quarter of businesses leverage social media to recruit and research possible staff. A brand new CareerBuilder survey reports that 35 % of employers use social media to market their company. Survey Methodology. This survey was conducted online within the U.S.

Survey 102

Survey Company Social Media Sample 102

Convince & Convert

OCTOBER 22, 2021

According to a 2016 survey from Bambu by Sprout Social, seven in ten employees are using social media at work. Blocking popular networks and monitoring browsing history isn’t going to stop anyone from checking Facebook—especially when 11 percent of those surveyed admitted to using social media during bathroom breaks.

Survey 123

Survey How To Education Hotels 123

Sherrilynne Starkie

JANUARY 28, 2019

And there could be about a million other bad things that come from getting a bad reputation. And, it’s essential to restoring Facebook’s good reputation. People are talking about it online. Customers stop buying. Share prices fall. Regulators come in. Admit your failings,” PR pros (like me) tell our clients. Where’s the Mea Culpa?

Facebook 170

Facebook Wikipedia Reputation Price 170

Proactive Report

JANUARY 5, 2015

In his article for Forbes, Jonathan Salem Baskin points out that most crisis do not erupt overnight: C ontrary to the notion that reputations can be ruined in an instant, most crises are months or years in the making. And he says that you probably already know why your brand might be the subject of the reputation crisis in the future.

Reputation 40

Reputation Airlines Review System 40

Mindjumpers

NOVEMBER 22, 2011

To answer this question Weber Shandwick partnered with Forbes Insights to conduct a survey among 1,900 senior executives with digital responsibilities in 50 countries worldwide to identify what makes their brands social.

Brands 240

Brands Class Survey Reputation 240

Small Business Mavericks

OCTOBER 10, 2014

I just came across an interesting survey, BRANDfog’s 2014: The Global, Social CEO. This annual look at social media engagement in the C-Suite explores the changing role of a business leader’s involvement with social media by surveying 1000 employees in both the UK and the US. There’s no good reason not to do it.

Social Media 107

Social Media Survey Startup Reputation 107

Visually SM

JANUARY 10, 2021

According to a survey , 93% of consumers read an online review before making a purchase. A survey showed that 76% of people admit they trust more in content generated by regular people. So, if a brand doesn’t have a positive reputation, its image can be damaged before the public. Social media can help.

Company 130

Company Brands UGC Reputation 130

Sprout Social

JULY 22, 2021

Before we get started, let’s get familiar with the groups surveyed for the Sprout Social Index™ 2021: UK & Ireland Edition , which we’ll reference throughout. We surveyed 500 British and Irish consumers comprised of: Generation Z (survey respondents ages 18-23). Millennials (survey respondents ages 24-39).

Social Media 138

Social Media Survey Influencer Buy 138

Jason Yormark

DECEMBER 18, 2014

I’ve been meaning to write a blog post about this infuriating article from Mashable a few months ago basically condemning the use of certain “buzz words” The article is chock full of “experts” I’m sure Mashable selected from a survey about what words they felt were overused.

Survey 263

Survey Reputation Education List 263

Sprout Social

JANUARY 29, 2024

Your business’s online reputation may be digital, but that won’t stop it from making a serious impact IRL. A strong reputation management strategy can attract new customers and deepen existing relationships. Use this article to learn how to establish a comprehensive online reputation management strategy.

Reputation 118

Reputation Review Sentiment Software 118

Sprout Social

FEBRUARY 19, 2024

How AI automation works Several AI tasks work behind the scenes to power AI automation—including technologies such as named entity recognition (NER) and sentiment analysis, which are pivotal in managing brand reputation and quality assurance. These insights help brands personalize content for marketing and advertising.

Strategy 102

Strategy Sentiment Patterns Marketing 102

Keyhole.co

OCTOBER 10, 2023

The goal of sentiment analysis is to mine available data from surveys, reviews, news stories, customer service exchanges, and social media posts/comments and determine whether the sentiment from these interactions is positive, negative, or neutral. Let’s say you get these responses to a survey: “ That’s highly unlikely.”

Sentiment 52

Sentiment Analysis Brands How To 52

Hootsuite

MAY 16, 2023

And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

The Realtime Report

APRIL 11, 2019

Social Media Supports Your Online Reputation. Your organic social strategy should also serve to enhance your online reputation. As reported by Smart Insights, the survey company Crowdtap found that 64% of people use social media for shopping inspiration. People increasingly use social media to inform their purchasing decisions.

Small Business 133

Small Business Organization Social Media Authentication 133

Webbiquity SMM

FEBRUARY 10, 2013

This is where ORM, or online reputation management , comes in. Reputation companies also works to protect a person’s privation information from being made public. Time mentions a 2010 study by Microsoft and Cross-Tab, a market-research agency, which found 78 percent of surveyed U.S.

Reputation 182

Reputation Authentication Privacy Microsoft 182

Sprout Social

MAY 16, 2023

Our latest partnership with The Harris Poll surveyed more than 700 business decision-makers across the US and UK for an updated look at the current state of social media—so you can stay ahead of the curve and ahead of the competition. In fact, building brand reputation and loyalty is the #1 priority in the current economic environment.

Social Media 106

Social Media Loyalty Reputation Data 106

Sprout Social

MAY 20, 2021

Employee feedback surveys. That’s why employee feedback surveys matter. That’s why employee feedback surveys matter. From quick pulse check-ins and exit surveys to annual assessments, regularly surveying workers should be a top priority. Think of eNPS as a sort of subset of employee surveys.

Engagement 129

Engagement Survey How To Collaboration 129

SocMed Sean

FEBRUARY 24, 2022

The ease of spreading fake news and misinformation on the platform dealt a major blow to the platform’s reputation. However, even with its damaged public reputation, Facebook remains the world’s largest social media platform. Regardless of its current dominance, some still fear that Facebook may be dying as a social network.

Facebook 130

Facebook Strategy Marketing Travel 130

The Realtime Report

AUGUST 29, 2019

New Helpshift data from a survey of over 2,300 consumers also found 30% of consumers believe customer service actually improves during the holidays, while 29% believe it declines. The United Kingdom was the only nation surveyed to not report service improvements, with only 41% saying service has improved since 2017.

Study 79

Study Telecommunications Airlines Survey 79

Sprout Social

NOVEMBER 29, 2021

We surveyed 1,000 US consumers to better understand what’s driving perceptions and behaviors around social commerce (i.e., Building buzz around your brand does more than just boost your reputation. Our survey found that 80% of consumers say that brand familiarity (i.e., did TikTok really make me buy it?). About the Data.

Buy 142

Buy Brands Survey Apparel 142

SocialFish

NOVEMBER 3, 2010

Your association’s reputation is at risk, even if you don’t use social media. The Rising CCO III , an annual survey of global chief communications officers (CCO) conducted by the global executive search firm SpencerStewart and public relations firm Weber Shandwick, reinforces the potential threat to your reputation via social media.

Attensity 169

Attensity Reputation Press Release Survey 169

Sprout Social

FEBRUARY 8, 2021

Through collection methods like surveys and reviews, the data will then be analyzed and distributed to relevant departments. Others, like surveys and customer interviews, require a more active approach. The collection stage uses social listening , review sites and on-site survey cards. Customers aren’t on every platform.

Data 122

Data Survey How To Review 122

Oktopost

JANUARY 12, 2021

Surveys are a classic method to gather customer feedback, but they need to be used properly. Surveys need to be targeted to both the specific customers participating and in the scope of questions asked. Surveys need to be targeted to both the specific customers participating and in the scope of questions asked.

B2B 101

B2B Marketing Metrics Survey 101