It Pays to Provide Customer Service via Twitter (Report)

SocialTimes Twitter

In the telecommunications industry specifically, conversations sparked by negative tweets resulted in three times more willingness to pay for monthly wireless plans than those that started with positive tweets.

Facebook Eyes Free Basics Launch in U.S. (Report)

SocialTimes Facebook

Brian Fung of The Washington Post reported that the social network has been in discussions with government officials and wireless carriers to bring Free Basics stateside. Fung also reported that Facebook has yet to engage in talks with major wireless carriers, instead focusing on smaller providers.

Trending Sources

Experiencing Electronic #Natitude

Geoff Livingston

The system will allow staff to access analysis and reports anytime, anywhere from a tablet or mobile phone. In-stadium wireless access needs significant improvement. And while ordering food wirelessly seems like a great idea, you have to wonder if the order will go through.

Is Wi-Fi Making You Anti-Social?

Convince & Convert

Think of the hapless wireless operator on the Titanic who couldn’t get anyone to tune to his distress signals. By 1970, advances were such that Professor Norman Abramson could connect radios to computers, creating the world’s first wireless network. According to Keith Hampton at the University of Pennsylvania, only a few studies so far have addressed how wireless Internet use in public and semi-public spaces has influenced social life.

Former Google Fiber GM Kevin Lo Joins Facebook

SocialTimes Facebook

Kurt Wagner and Mark Bergen of Re/code reported that Lo ran Google Fiber for five years, leading its operations in its initial three cities, adding that he will not work on Free Basics. I’ll help shape our strategy and investments with partners to build wireless technologies and ecosystems that improve global connectivity. Former Google Fiber general manager Kevin Lo joined Facebook as director of infrastructure connectivity and investments.

T-Mobile USA in Talks for Data-Free Facebook Video Streaming

SocialTimes Facebook

Ina Fried of Re/code reported that Facebook and T-Mobile have been in discussion to add videos from the social network to the wireless carrier’s Binge On offerings. There are also some technical hurdles to overcome in terms of ensuring that T-Mobile properly identifies video streams from Facebook, Fried reported. T-Mobile USA customers who are part of its Binge On program may soon be able to stream Facebook video without running up their data bills.

Routing Your Home: Be Sure To Get A Router That Improves Your Signal

The Realtime Report

Wireless internet is so prevalent these days that most people expect it to be available everywhere they go. Wireless routers come at all price points, from extremely cheap to very expensive. Getting The Most Out Of Your Wireless Router.

A Deeper Look at the Twitter Metrics You Should Be Tracking

Sprout Social

You can run months worth of reports, but they won’t mean a thing if you’re trying to measure something you don’t understand. Mobile footprint : Informs you about which wireless carrier and device your audience is using. 3 Twitter Metrics Reports to Run. The Profiles Report.

What’s Your Mobile Marketing Strategy?

Small Business Mavericks

Before starting my own company in 2006, I worked for 16 years in the wireless industry for AT&T Wireless and Cingular, so I’ve watched mobile develop over the years with more than a casual passers-by interest. Coca Cola reported tremendous success leveraging sponsored Tweets during the World Cup, for example. Amidst all the hype with social media, there’s a growing trend that sometimes gets lost in the shuffle: Mobile marketing.

How 16 Companies are Dominating the World’s Google Search Results

Viper Chill

I expect the data for May will be significantly higher, but I have to wait until June 10th to see (that’s when SimilarWeb confirm they’ll update their reporting). best wireless earbuds: 1st (22,200 searches per month). Digiday reports that Hearst can move fast. “We’re

Open Research: A Framework for Social Analytics

You may recognize these five states from the research I’ve been doing over the past few years How to Organize for Social Media Measurement Read the report, print it out, and share with others. Read Susan’s post announcing this report.

4 iPad Alternatives


Online reviews report that it tests well on 2-handed typing. Bad: User reviews have reported that this tablet is a bit clunky to handle when used as an e-reader. The 3G wireless data performs well in speed tests.

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Apple Debuts iBeacon Location Technology in U.S. Stores

The Realtime Report

Visitors with Bluetooth on and iOS7 on their mobile device receive messages about products, events and other info — provided they’ve downloaded the Apple Store app and allow it to send notices based on location, reports the San Diego Union-Tribune.

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12 Ways To Keep Your Customers Happy

The Realtime Report

We’ve put together some top tips to help you: Tip #1 Invest in a Wireless Phone. A business wireless phone allows you to take these calls from wherever you’re located, ensuring that the customers who’re trying to get in touch will have their queries dealt with as quickly as possible.

Tracking, Personalization And Screams Of Privacy

Twist Image

According to the report above (and just about every person you speak to who is an Amazon consumer), we love them for it. According to the Business Insider article: "Nomi's team gives retailers a snippet of code that lets wireless routers listen for nearby smart phone signals. The wireless routers can detect unique Media Access Control (MAC) codes from smart phones and then collect non-invasive data about customers in real-time.

Asperger's and IT: Dark secret or open secret?

Buzz Marketing for Technology

Mobile & Wireless. Wireless Networking. Mobile & Wireless. Wireless Networking. Wireless Trends & Technologies. Computerworld Reports. CW Report: SaaS Solutions for Remote Systems Management. Computerworld Reports. 2008 Internet Malware Trends Report. Defy the laws of reporting - introducing Crystal Reports(R) 2008. ); ); } else { document.write(); }. ); } else { document.write(); }. More Resources.

What Keeps The Chief Marketing Officer Awake At Night? - Part 3

Twist Image

A very senior Chief Marketing Officer at one of the largest telecommunications companies in North America leaned over my shoulder after someone mentioned the famed Gartner report at an event, and sighed, "if I hear about this report one more time, I am going to blow a gasket." Is Gartner right about Chief Marketing Officers spending more on IT than the Chief Information Officer in the coming years?

Web 2.0, Secondary Orality, and the Gutenberg Parenthesis

Buzz Marketing for Technology

CalTech Implements Wireless Network Funded by Anonymous Gift. Most Malware Found on Trusted Web Pages, Report Says. Networking/Wireless. s campuses, with faculty and students demanding cost-effective wireless solutions for teaching and learning. Campus Technology.

51 Profitable SEO Niches to Dominate with Low Competition

Viper Chill

I’ve logged into now to give you a list of some of those terms, for your inspiration: wireless earbuds: 90,500 searches per month. best wireless earbuds: 22,200 searches per month.

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Need Mobile Intel? Read The Third Screen

Geoff Livingston

It serves as a solid primer, going into the history of wireless communications, and explaining why businesses have so little control over mobile stakeholders. From the perspective of an online marketer and a former wireless reporter, this book was impressive.

How to Analyze Twitter Data

Sprout Social

Mobile Footprint: The top used wireless carrier for your audience. One of our most robust tools included in our suite is the Twitter Profiles Report. This presentation-ready Twitter report goes the extra mile with tackling Twitter data from one or multiple profiles.

Data 16

Changes in News Delivery Give New Power to Press Releases

Proactive Report

This has wrought some major changes in how journalist go about news gathering and reporting. Jim Brady of the Washington Post says, “As journalists we can’t sit back and say this is how we’ve reported on the news for the last 50 years. No one was wirelessly connected.

Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

In fact, it’s been reported that Coca-Cola historically has invested 70% of their mobile budget on SMS marketing. Image via If you haven’t started looking for ways to add SMS text message marketing to your marketing mix, now is the time.

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Best Social Media Stats, Facts and Marketing Research of 2010

Webbiquity SMM

According to MarketingSherpa research, marketers working in social media report an average 27% conversion rate for organic search traffic, while those not using social media reported a 17% rate. Find out in this report.

List of Social Media Management Systems (SMMS)

This is one component of Social CRM, which if you haven’t heard about, please read the report on the 18 use cases of Social CRM. they’ve briefed me) Buddy Media: Has a set of management tools that help brands with Facebook, Twitter, and monitoring and reporting.

AT&T Files FCC Complaint Over Google Voice

Freelance Social Media

Google Voice is not intended to be a replacement for traditional phone service — i n fact, you need an existing land or wireless line in order to use it.

How to Get an Influencer's Attention

Techipedia: Tamar Weinberg

and the Silicon Alley Reporter. March 27, 2010 at 11:04 am How Are YOU pitching to editors and reporters? People listen to them, whether or not they necessarily do blogging or reporting.

The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

Although I started a list , my partner Marcia Conner specializes in this space, and has an upcoming research report on this topic, follow her on Twitter to learn more. Read the Social CRM report to learn more. looking forward to the upcoming report!

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The Social Cost of Unpaid Tweetup Teams

Bare Feet Studios

Words, deeds, and intentions travel quickly on the coconut wireless as well as on social media. Measure and report on your measurements.

Cost 33

5 Proven Strategies for B2B Social Media Marketing

“In the past nine months alone we have seen huge successes through the combination of blogging , Twitter , Facebook , online press releases, downloadable reports/case studies and Linkedin ,&# he explained. Skype Group Video Calling Comes to Mac Jawbone Releases New Wireless Power S. Top Topics Twitter YouTube Facebook iPhone Google Video Google Buzz Social media Mobile 2.0

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What the Future Holds for B2B Social Media Marketing

BTW, our recent HRmarketing Trends Report Survey ( [link] ) showed that in 2009 82% of companies didn't measure ROI of social media but now, 69% intend to do so! View More » Tech Hands-on With Logitechs Wireless Sol.

B2B 39

The 2011 #Nifty50 Top Twitter Men Reprise

Webbiquity SMM

A reporter and anchor for CBS affiliate WCCO TV in Minneapolis (the top-rated newscast in the Twin Cities); Jason hosts the station’s popular “Good Question&# segment. Hertz, the mild-mannered tech geek who, when needed, morphs into superhero Wireless Woman.

What to Consider When Building an In-House Social Media Team

Common skills to look for would be customer advocacy, writing skills, editorial planning and reporting,&# says Bridge. Hands-on With Logitechs Wireless Sol.

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Techlearning > > 21st Century Skills: Will Our Students Be Prepared? > October 15, 2003

Buzz Marketing for Technology

Mobile & Wireless. Learning for the 21st Century , a report from a new public-private coalition known as the Partnership for 21st Century Skills ( ), articulates a vision of how schools can best prepare students to succeed in the first decades of the 21st century. Learning Skills: "To cope with the demands of the 21st century," the report states, "students need to know more than core subjects.

HOW TO: Gain Twitter Influence

Danny Brown Then again, you could look at Klout's recent report that pretty much shows Twitter "influencers" are not the perceived "A-listers" of the medium: [link] / Internet fame is still nothing compared to actual fame. Hands-on With Logitechs Wireless Sol.

How Appification Is Transforming The Internet

The Realtime Report

To support this, smartphone manufacturers and network providers will continue to accelerate the speed of wireless connections. The post How Appification Is Transforming The Internet appeared first on The Realtime Report. How Appification Is Transforming The Internet.

Brand Monitoring, Social Analytics, Social Insights

Earlier this year, I made clear investments in researching the Social CRM space and Mobile+Social space (report forthcoming), it’s clear that Social CRM is starting to get wind under it’s wings, and mobile/social is certainly happening at consumer level.

B2B Marketers Have Little Social Media Engagement

However, a much higher percentage of B2B marketers (36%) report low executive interest than B2C marketers (9%). Twenty-three percent of B2B marketers report their executives are curious but need education, compared to 39% of B2C marketers.

How to Publish Your Blog on Amazon Kindle


As per the International Data Corporation report, Worldwide and U.S. Its working is similar to RSS: your updates are auto-delivered wirelessly to the Kindle and updated throughout the day. This guest post is by Ali Abbas of Have you published your blog on Kindle?

Six Links Worthy Of Your Attention #50

Twist Image

Reporting live from the scene of breaking news.on Check this out: ' NPR has been experimenting with radio-quality live broadcasts on mobile devices and wireless connections. Smith used an iPhone app called Report-IT Live to make the connection. NPR worked with developer Tieline to streamline the app for maximum simplicity -- not so much for reporters like Smith, but for tens of millions of broadcast-capable citizens out there.' report it live.