Sprout Social

JANUARY 16, 2024

Decoding those emotions and understanding how customers truly feel about your brand is what sentiment analysis is all about. But tracking sentiment is no piece of cake. You need a sentiment analysis tool for the job. What is a sentiment analysis tool?

Sentiment 94

Sentiment Analysis Tools API 94

Sprout Social

AUGUST 22, 2023

Sophisticated social listening tools, powered by ML and AI technologies like sentiment analysis and NLP, scan millions of data points in customer chatter to understand consumers’ needs, wants and brand experience. Plus, set alerts for spikes in brand mentions and use the insights to guide your online review management strategy.

Analytics 84

Analytics Conversation Brands Sentiment 84

Oktopost

NOVEMBER 16, 2023

In today’s social media-driven world, information about customer behavior, public sentiment, and user preferences is at the tip of any business’s fingers. Additionally, monitor keywords, hashtags, and sentiment analysis to understand how your audience perceives your brand. It’s not just about networking anymore.

Analysis 69

Analysis Data Sentiment Metrics 69

Ignite Social Media

OCTOBER 6, 2022

Their website showcases they’ve worked with brands like VISA, Microsoft, GM, HP, Samsung, and more, which can help strengthen confidence for more prominent brands who need a tool to achieve their goals. . Some customer success stories on the website include Austin Pets Alive! It uses some data points such as: . Khoros pricing details .

Social Media Management 122

Social Media Management Review Social Media Tools 122

Sprout Social

JANUARY 3, 2023

Valuable insights they make look at include: Customer sentiment. PR teams can monitor sentiment and address potential brand crises. With social media collaboration tools, your social team can use their expertise to address questions or issues about your product or service quickly and accurately.

Collaboration 120

Collaboration Social Media Team Sentiment 120

Laurel Papworth

JULY 17, 2023

It can assess what customers are saying including with the sentiment AI, and I guess training the model on your standard operating procedures for newbies, for onboarding of new staff. Microsoft/OpenAI has introduced GPT-powered (APIs) to add GPT (ChatGPT) to enterprise based systems like accounting, CRMs and more.

API 52

API Case Study Training Conference 52

Ignite Social Media

OCTOBER 6, 2022

Their website showcases they’ve worked with brands like VISA, Microsoft, GM, HP, Samsung, and more, which can help strengthen confidence for more prominent brands who need a tool to achieve their goals. . Some customer success stories on the website include Austin Pets Alive! It uses some data points such as: . Khoros pricing details .

Social Media Management 78

Social Media Management Review Social Media Tools 78

Oktopost

DECEMBER 22, 2019

Social listening also helps you keep tabs on the social media sentiment toward your company and products. That might mean proactively reaching out to convert a potential customer, or it might mean fixing an issue with your product or business operations that’s been pointed out to you. The Benefits of Listening. Brandwatch. .

Tools 116

Tools B2B Sentiment Notification 116

Proactive Report

SEPTEMBER 10, 2014

This new report shows relative 2014 media coverage for ten top business-to-business (B2B) tech brands – Amazon, Cisco, Dell, EMC, Google, HP, IBM, Intel, Microsoft, and Oracle. Microsoft leads on cloud computing – with Google and Amazon in second and third. Microsoft leads on data center – with Cisco and Google in second and third.

Report 53

Report Microsoft Brands Sentiment 53

Hootsuite

APRIL 12, 2021

Route and Prioritize: Organize your teams and queues based on who can best respond to each customer, with automatic identification of high priority tickets by assessing customer information, topic, and sentiment. Now you can leverage the tools your team is already using, like Microsoft Sharepoint.

HootSuite 96

HootSuite Insurance Hubspot Sharepoint 96

Socialized

MAY 13, 2010

Remember Microsoft’s anti-trust problems ? In June, 1990, the FTC launched a probe into allegations that Microsoft and IBM were colluding to corner the PC software market. In 1994, Microsoft signed a consent decree agreeing to not use its dominant position to squelch competition.

Privacy 150

Privacy Facebook Microsoft Social Networking 150

Hootsuite

FEBRUARY 24, 2023

With Insights, you can track brand sentiment, emotion, mentions, demographics, and more. In Hootsuite, your Facebook, Twitter, and Instagram conversations stay in your inbox for six weeks. Here are a few of the inbox features we have that help us beat Social Studio. Want to go deeper? Get the Hootsuite Insights add-on.

HootSuite 83

HootSuite Social Media Management Tumblr Hashtag 83

Proactive Report

APRIL 19, 2011

According to Wikipedia, the original use of Smart Tags was a selection-based search feature found in later versions of Microsoft Word, and beta versions of the Internet Explorer 6 web browser. The more you SmartTag, the more live trends, sentiments and expert opinions you can uncover. Have you heard of Smart Tags?

Netvibes 78

Netvibes Bookmarklet Sentiment Wikipedia 78

Hootsuite

MAY 1, 2023

Community manager: Community managers interact with the audience, respond to comments and messages, monitor for negative sentiment, and answer customer questions. Editor: The editor reviews all content created by content creators before sending it for approval. This may involve multiple levels of management and outside stakeholders.

Template 134

Template Templates Social Media Tips 134

Talkwalker SM

SEPTEMBER 28, 2015

Only keep the metrics that are pivotal to your overarching goals – whether they be engagement rate, sentiment figures or total share of voice – and leave the other, less meaningful, metrics on the back burner. Example of a Twitter heat map showing mentions of Microsoft around the world).

ROI 60

ROI Metrics How To Microsoft 60

Writtent Blog

MAY 10, 2021

24×7 Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products. Microsoft will make reasonable efforts to assist Customer with support requests in a manner consistent with Microsoft Product Support policies.

Policies 40

Policies Microsoft Health Care Resources 40

Convince & Convert

MAY 29, 2013

Positive and negative sentiment still play an important role, but now we’re monitoring the relationship between a small core group of people – target customer and their immediate circle of influencer(s) based on current need – and the dynamics their conversations have on that target customer.

Influencer 146

Influencer Marketing ROI Hubspot 146

Laurel Papworth

FEBRUARY 10, 2024

This is step by step how to have artificial intelligence create a slide presentation (Powerpoint) with ChatGPT (CoPIlot is ChatGPT inside Microsoft 365). sign up for Microsoft 365 (individual/family = CoPilot Pro or Business /Enterprise = CoPilot) see my previous video if you haven’t already 2. And then I click Send. [00:01:33.700]

Microsoft 52

Microsoft Sharepoint Exercises API 52

Hootsuite

MAY 16, 2023

It continues with steps to mitigate negative sentiment. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts. Sentiment analysis is the contextual review of brand mentions. Hootsuite has you covered.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Sprout Social

NOVEMBER 21, 2023

If we weren’t taking the time to go through all the comments and conversations we get daily, we wouldn’t have gotten to have that very sentimental and important engagement with our customer.” It allows us to address issues in a single platform, rather than having to switch between email or Microsoft Teams to resolve a case.”

Tips 96

Tips Collaboration Marketing Team 96

Oktopost

APRIL 24, 2023

Comparative Sentiment Have you ever received a text or email where the sender’s mood and feelings are left totally ambiguous? Sentiment matters, and being able to clearly view your social media analytics to see the sentiments behind your follower’s posts about you is fundamental to your social media usage. Is it more?

Analysis 62

Analysis Sentiment Statistics B2B 62

Convince & Convert

FEBRUARY 11, 2010

It use to be that Apple was the scrappy underdog and white knight to Microsoft's evil empire. More and more I'm seeing sentiments like: 'Developers can completely bypass Apple’s money-grubbing, dictatorial policies.&# link] James Windrow Apple used to be the scrappy underdog and white knight to Microsofts evil empire.

Social Media 113

Social Media Strategy Apple iPhone 113

Hootsuite

AUGUST 24, 2021

So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. Turning a sentiment into a number involves creating a simple — and non-time consuming! Maybe the customer shares that sentiment via a social media post, a Google My Business review or a DM.

SMS 110

SMS Survey HootSuite Sentiment 110

Oktopost

AUGUST 15, 2023

How to Use Oktopost’s CRM Integrations The best social publishing platforms can integrate with leading CRMs like SalesForce and Microsoft Dynamics , and we’ve specifically designed the Oktopost toolset to bring insights to you – AKA, the CRM’s users – rather than requiring you to bounce back and forth between one platform and another.

Social Media 117

Social Media B2B How To ROI 117

Keyhole.co

NOVEMBER 4, 2020

Did you miss our previous article on the best Sentiment Analysis Tools? And if you ever want to know the demographics of your hashtag users or account interactors or followers, Keyhole shows you those as well — including the percentage of positive and negative sentiments of your followers. Updated – November 2020. Agorapulse.

Analytics 105

Analytics Social Media Tools Price 105

Bill Hartzer

FEBRUARY 8, 2010

Many of the answers have been released in a new report called The General Sentiment Media Value Report™. General Sentiment has published its 4th Quarter 2009 Media Value Report, a breakdown of the top performing brands across news and social media web sites for October through December 2009. MICROSOFT $648,732,726.

News 109

News Report Social Media Reputation 109

Tweaklibrary

APRIL 27, 2023

This Chat GPT alternative is widely used for various NLP (Natural Language Processing) tasks such as sentiment analysis and named entity recognition. It can process tasks such as question answering, sentiment analysis, and named entity recognition. Also Read: Best Open-Source Apps for Android and iOS 2. Ready to Move on From ChatGPT?

Conversation 22

Conversation API Open Source Microsoft 22

Hootsuite

MAY 15, 2023

What to look for when choosing a social media inbox: Access and ability to respond to private, direct, and public messages as well as mentions and reactions across platforms Keyword search streams and monitoring Integrations with tools like Salesforce and Microsoft Dynamics 5.

HootSuite 89

HootSuite Survey Team Report 89

Convince & Convert

FEBRUARY 23, 2010

One company I know of discovered that after two or three months of customer-retention-focused outreach answering questions and resolving issues via social media, their brand's negative sentiment was increasing in the monitoring tool. link] staciesgifts My sentiments are with John on this matter. Gravity Garden [link].

Social Media 117

Social Media Strategy Social CRM Company 117

Hootsuite

NOVEMBER 24, 2020

Social listening is the most efficient way to: Track audience sentiment. You can also integrate your favourite CRM platform (like Salesforce or Microsoft Dynamics 365 ) in order to funnel incoming leads for your sales team. Gather and source user-generated content.

Social Media 145

Social Media Tools HootSuite Template 145

Hootsuite

AUGUST 14, 2023

There are so many different tools out there, ready to help you schedule social content , monitor brand sentiment , share insightful analytics , or collaborate with your team. If you’re commitment-phobic when it comes to picking a social media management platform, we get it. Learn more about why Hootsuite is the best Later alternative here.

HootSuite 67

HootSuite Social Media Management Price Hashtag 67

Keyhole.co

FEBRUARY 13, 2022

Using Keyhole, you can find, identify, track, and reach out to your influencers: You can also conduct a detailed and in-depth sentiment analysis of social media posts over time: With Keyhole, you get to see the number of impressions, reach, posts, and engagements that certain accounts or hashtags are getting. Price: $49 – $399 USD per month.

Analytics 52

Analytics Social Media Tools Price 52

Buffer Social

NOVEMBER 13, 2017

Microsoft must have seen something in the rising star as well – officially acquiring LinkedIn for $26.2 2016 (400M members): Microsoft acquires LinkedIn for $26.2B. Our team has been hearing the same sentiment from marketers everywhere. Microsoft officially closes its $26.2B 2015 (330M members): $1.5B

LinkedIn 112

LinkedIn Microsoft B2B Marketing 112

Sprout Social

JULY 14, 2022

The interoperable metaverse is an extension of the vision Meta, Microsoft and others are pursuing to make a reality. According to data from Sprout’s Advanced Listening tool, from January 1, 2022 to June 30, 2022, the DGFamily NFT community earned 98% positive sentiment and over 848,000 total engagements on Twitter.

Brands 113

Brands Avatar Fashion Virtual World 113

Hootsuite

AUGUST 17, 2023

A fairly robust content library helps with content planning and scheduling; social listening tools and sentiment analysis features lets brands track mentions and opinions from customers (and haters, too).

Comparison 76

Comparison HootSuite Hubspot Social Media Management 76

Bill Hartzer

NOVEMBER 2, 2021

I have literally copied the G&S description in Microsoft Word to check the word count, and it is 32 pages long and 16,728 words total. To give you an idea of what is typical for a trademark application, I would say that they “typical” description of goods and services is usually a few sentences, or a paragraph at best.

Telecommunications 218

Telecommunications Wireless Software Applications 218

Hootsuite

OCTOBER 21, 2020

On LinkedIn companies like Adobe , Microsoft , Pinterest , and Google take advantage of Showcase pages to cater to different communities. Track mentions, competitors, customer sentiment and more and use your analysis to inform everything from product development to other business decisions. Brandwatch.

B2B 98

B2B Social Media Tools Tips 98