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How to analyze customer sentiment to improve customer experience

Sprout Social

That’s what sentiment analysis is all about. In this post, you’ll learn what customer sentiment analysis is, why it matters and how to do it right. Table of Contents What is customer sentiment analysis? Why do you need to analyze customer sentiment? Why do you need to analyze customer sentiment?

Sentiment 133
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Social Media Marketers: Time to Get Personal

Mindjumpers

Personality creates loyalty. Ted Rubin’s point is that even though your target group is not always willing to listen to your message, they will grow a sense of belonging and loyalty towards your brand over time, if your community management plays by the rules of engagement. But the post has close to 30,000 likes.

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How to build and nurture brand loyalty: 7 tactics for 2025

Hootsuite

Key takeaways Brand loyalty is the emotional connection that drives repeat purchases from a specific brand, even when alternatives exist. Loyalty boosts customer lifetime value, reduces acquisition costs, and generates powerful word-of-mouth promotion. These tactics strengthen relationships, laying the foundation for long-term loyalty.

Loyalty 104
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The Impact of AI on Social Media Marketing

Webbiquity SMM

Social Listening And Sentiment Analysis Imagine having the ability to listen in on millions of conversations happening online in real-time. This might sound like a marketer’s dream, but with AI-powered social listening and sentiment analysis, it’s very much a reality. What are the benefits of AI in customer service?

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What Is Social Media Sentiment Analysis and How to Conduct One

Oktopost

Here’s when social media sentiment analysis comes into play. In this piece, we’ll cover what a sentiment analysis is, how to track it, and what the benefits are for B2B brands. Jump to a section: What is a Social Media Sentiment Analysis? How Does a Sentiment Analysis Work? Why is a Sentiment Analysis important?

Sentiment 109
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How to build brand loyalty that lasts

Sprout Social

Brand loyalty will build ambassadors and help you retain customers long term. Read on to learn how you can bring the concept of brand loyalty into focus through your marketing. What is brand loyalty and why is it important? When people strongly favor a particular brand over all the others, that’s brand loyalty.

Loyalty 97
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Why Social Media is not a Cheaper Alternative > $5 [part II]

Mindjumpers

Social is all about: Return on Investment and Brand Loyalty. Instantaneous : e.g. how much are we being talked about/in what context and in what sentiment (and how does this tie in to current messages, trends and campaigns we are pushing out compared to previous years, other brands etc). a key metric should be brand loyalty.