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How to Build a Successful Remote Support Team

agora pulse

Think of support teams, and you may picture rows and rows of endless desks with headphone-wearing businesspeople (No doubt, this image is influenced by all the boring “support” stock photos out there.) But a successful support team is far warmer and more vibrant than that. Where are we today in terms of the Customer Care team?

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Jira Service Management vs Zendesk: Which Software Do You Need?

The Realtime Report

Zendesk excels in providing a user-friendly ticketing system, making it an ideal choice for customer support teams. Jira Service Management is tailored with advanced IT service management (ITSM) features, it’s particularly well-suited for IT support teams. Zendesk excels in managing knowledge bases.

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How to create a complaint management system to protect your brand reputation

Sprout Social

The higher the volume, the more overwhelming it can be for your team, but a complaint management system helps your brand respond and engage with unhappy customers at scale. It’s not easy for your customer service team to deal with unhappy customers all day. Reduce agent burnout Let’s face it.

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Top 10 customer service software tools

Sprout Social

Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. Customer service software refers to tools that streamline and automate tasks for support teams. When you’re juggling hundreds of queries, even the most dedicated teams can leave people hanging. What is customer service software?

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9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. Your team should be able to efficiently create, deploy and manage chatbots so they can focus on improving the user experience rather than navigating complex software.

Hubspot 101
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Beyond the Balance Sheet – The Online MBA That Makes You a Business Powerhouse

The Realtime Report

Most MBA programs include courses that teach you how to manage a team, motivate others, and communicate effectively. What to Expect from an Online MBA In addition to a robust knowledge base, MBA graduates develop skills that small business owners can easily apply.

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Customer service tiers: What they are and how to create them

Sprout Social

These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service. Once you’ve got a clear view of the business’s average support caseload, it’s time to evaluate those issues against the current structure of your customer service team.

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