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Top 10 customer service software tools

Sprout Social

Customer service software refers to tools that streamline and automate tasks for support teams. The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. Zendesk Zendesk is best known for its in-depth knowledge base capabilities.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

ROI 269
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Testing: AI-Powered ChatBot Trained on Website Content

Jon Loomer

Here are examples of pieces of content that I created to help improve the knowledge base of the bot: Where Should I Start? An example of this I’ve seen with these bots is that they often reference articles and links that don’t exist. This actually helped motivate me to craft content for this bot.

Training 187
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Introducing a More Powerful Salesforce Integration

Oktopost

To enhance your data integrity, we’ve introduced a built-in Flow that automatically updates the reference fields as Leads convert to Contacts. We’ve also added a reference to Salesforce Campaigns inside the Social Activity object – so you can create detailed social activity reports that tie in with Salesforce Campaigns.

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Instagram Videos and Hashtags

Oktopost

For the full requirements list, you can reference the Instagram video upload requirements article on our knowledge base. To learn more about the new Instagram features, please feel free to visit our knowledge base or contact us. Note that Instagram supports videos up to 60 seconds long and up to 100MB in size.

Hashtag 60
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Why AI Will NOT Take All Our Jobs

The Realtime Report

Researchers are studying how to replace this tedious conventional programming with AI-based reinforcement learning to make this programming less expensive and more capable, but these advances are happening relatively slowly. References. [1] Here also, AI is providing incremental improvement rather than causing a big-bang job loss.

System 254
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The Radical Mindset Shifts That Helped Me Build a Multi Six-Figure Business During a Time of Scarcity

Buffer Social

View this post on Instagram A post shared by SmallBiz PR Expert | Gloria (@gloriachoupr) I practiced radical generosity Common advice for knowledge-based business owners is to not give away too much for free. That’s how you build expertise.