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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Complaint management is the process of handling customer complaints within an organization. Complaint management process What is a complaint management process, exactly?

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity SMM

I think and talk and work a lot on the “big four” of the social networking world: Facebook, LinkedIn, Twitter, and YouTube. In your view, what social networks beyond those big four should B2B marketers be paying attention to, if any? But it’s really more about being a voice as part of that consideration process.

B2B 306
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The information processing view of humanity

Buzz Marketing for Technology

« Keynote: building the networked professional firm | Main | Mobile social networking, meaning virtual networks bringing people physically together, will inevitably be a pervasive application » The information processing view of humanity. Certainly the new array of social media and Web 2.0

Process 100
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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

Make the process simple and optional (while still encouraging them to share). If your team members aren’t already following your social media accounts, encourage them to. Simplify the sharing process for employees by providing them with preformatted updates. Keep the process as simple as possible. Social Media Freedom.

LinkedIn 166
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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

As mentioned, Hoist is a browser-based working platform build on the idea of social networks. From an organizational perspective, the platform makes it possible to manage diverse flows of information and process and secure these into knowledge, available to all employees at any time.

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Enterprise 2.0 Isn’t About Social Business, It’s Just About Business

Social Media Strategery

The United States Intelligence Community (IC) has made tremendous strides over the last several years with the introduction of a wide range of social software tools such as wikis, blogs, user tagging services, and social networking services for knowledge management and information sharing.

Yammer 132
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New Social Media Network Road Map

Diva Marketing Blog

Not to make things more complicated, but especially in social media marketing, you can't expect to build a strategy without first understanding the "tools" e.g. blogs, Facebook, Pinterest, LinkedIn, Twitter, etc. Much of our learning about social media/networking is derived from experience and experimentation.