Oktopost

APRIL 20, 2021

Search Engine Optimization has long reigned as the key metric for evaluating a website’s ranking, but a significant change may already be underway. These metrics include the total amount of time they spend on the site, how many comments they leave, and whether they choose to share it on social media. What is User Engagement?

SEO 62

SEO Engagement Real Estate Metrics 62

Ari Herzog

MARCH 6, 2011

Response times went downhill and bloggers like me got fed up with inaccurate metrics and delayed delivery. Did I mention wonderful customer service, not only by a website knowledge base, but with prompt replies by owner Phil Hollows across twitter , email, and skype?

FeedBlitz 114

FeedBlitz FeedBurner RSS Embedding 114

Oktopost

JULY 12, 2022

For example, knowledge bases and FAQ sections provide answers to common questions while removing the need for a human agent. Measurement: Support vs. Success Metrics. Managers are typically interested in some basic metrics, such as: First response time. Total resolution time.

B2B 13

B2B FAQ Knowledge Base Skills 13

Convince & Convert

SEPTEMBER 15, 2013

If you don’t have a benchmark for your company’s KPIs, it’s impossible to know whether your efforts are improving or stagnating — or how a bump in specific metrics reflects overall business success. Constant, long-term monitoring of metrics can help companies pinpoint the average conversion rate of followers becoming paying customers.

Metrics 158

Metrics Social Media How To Knowledge Base 158

Kikolani

SEPTEMBER 13, 2017

The moment you realize that brand loyalty is built on personality, and not only superficial metrics, you then learn how to personalize the customer’s experience. Online shoppers want the option to solve small problems on their own, so make sure your store offers a knowledge base or FAQ section.

Sites 68

Sites How To Loyalty Buy 68

Small Business Mavericks

FEBRUARY 7, 2014

It indicates that Google may be placing a higher level of importance on three types of searches – local, knowledge-based, and vertical. What metrics should you look at instead? These are all important metrics and you measure them for different reasons. Unfortunately, the lines can be blurred between these three.

Metrics 101

Metrics Knowledge Base ROI Google 101

Convince & Convert

JANUARY 18, 2024

is a generative engine that is predicted to be a future Google threat because it can search, and update its knowledge base on the fly. Keyword Insights also uses a proprietary “ Keyword Context ” metric. So evaluating your SEO strategy effectiveness based on rankings is no longer enough. Perplexity.AI Perplexity.AI

Tools 117

Tools Marketing Findability Real Estate 117

Diva Marketing Blog

APRIL 3, 2012

Don't have time to develop your own knowledge base? You know the drill here: goals/objectives, metrics, content and the beat goes on. Not only will you have an understanding of the logistics but of the culture. critical in social media/networks. Have fun, learn and when you're done feel free to delete the page. .

Social Media 72

Social Media Guidelines Social Networking Knowledge Base 72

Jason Yormark

JULY 22, 2009

Message Boards Message boards are a quick and easy way to enable your users to engage in discussions, provide feedback, and build a knowledge base around your products and services. It also allows you to control the platform, and metrics making it easier to turn those conversations and data into actionable resources.

Communities 190

Communities Tools Strategy Message Boards 190

Sprout Social

AUGUST 24, 2023

However, gauging your support team’s performance without the proper tools for collecting and interpreting these metrics can be challenging. Customer service reports offer businesses comprehensive feedback on the performance of the customer support team based on customer data. This is where customer service reports comes into play.

Report 78

Report Tips Metrics Sentiment 78

Social Media Strategery

MARCH 1, 2010

Unlike the origins of teaching under Plato and Aristotle, the use of question, answer, explanation and demonstration to achieve knowledge, we think today that we can simply show a few slides and then grade a person’s comprehension of the material on the slides. (we

Gov 2.0 91

Gov 2.0 Social Media Class Wiki 91

Hootsuite

AUGUST 30, 2021

The most important function of all software-based customer service tools is to improve the service experience for both customers and customer service agents. (Or As we explain in our post on customer service metrics , there’s a lot of important data to track in any customer service program. Why use customer service software?

Software 120

Software HootSuite Hubspot Small Business 120

Keyhole.co

NOVEMBER 18, 2021

IRM tool helps you keep a track of your social media influencers, from engagement, metrics, content to results. . You can see the key performance metrics for influencers. Keyhole is best suited for agencies and B2C brands looking to get their engagement metrics and analytics aggregated across every platform. Top features: .

Influencer 124

Influencer Campaign Tools API 124

Sprout Social

JUNE 24, 2020

Even so, chatbots are ideal for any combination of the following: Showcasing your knowledge base. There are plenty of social media metrics that you’re probably already tracking, but what about your average response time? But until you start actively tracking your response metrics, you’ll never know where you stand.

Social Media 131

Social Media Real Estate Metrics Questions 131

Bare Feet Studios

NOVEMBER 13, 2009

Of course each metric will produce a different price. What is that tip you shared really worth to me? I could count hours of time it saved me, or pleasure that I reaped, or even products I created and then resold. Then I must decide to decide, what it is worth, for me, for now. Is Psychology Starting to Catch Up with Technology?

Social Media 48

Social Media Upcoming Flickr Conference 48

Sprout Social

JUNE 26, 2023

Benchmark against competitors: Compare your CX metrics to industry standards to identify if you’re falling short and recognize opportunities to differentiate yourself. Here are some ideas to help you: Create a knowledge base to help customers find answers to questions, guides, or troubleshooting instructions.

Loyalty 121

Loyalty Retail Data Strategy 121

Bare Feet Studios

OCTOBER 10, 2008

Another long-standing metric that I have found to be true and relevant repeatedly, is that of a professional trainer or professor: know 10 times more than you plan to deliver. This ad featured a professional driver on a closed course.&#

Social Media 40

Social Media Construction Consultant Upcoming 40

Sprout Social

JANUARY 5, 2023

Then, create a FAQ document or knowledge base to answer these questions at scale. Analyzing hashtags or handles can uncover countless metrics to clue you in. Your priority metrics will depend on the goals of your campaign. . Here are some sample listening metrics to consider: Clicks. Content type. Message type.

Social Media 83

Social Media Sentiment Hashtag Analysis 83

Sprout Social

JANUARY 30, 2020

Meanwhile, their testimonials and case studies break down specific metrics and performance data. In addition to creating and promoting content, a solid knowledge base and repository of resources is a smart move for SaaS companies. This includes social media analytics to highlight your top-performing content and ROI.

Strategy 99

Strategy Marketing Case Study How To 99

Convince & Convert

AUGUST 18, 2010

When doing this, you build the trust that you are a knowledge base, and clients will begin to view you as a partner: whether its in education, strategy, planning/development or execution. Once we can start to get those metrics for clients, the conversation will be much easier to have. They don’t care.

Questions 160

Questions Social Media Consultant Education 160

Bare Feet Studios

SEPTEMBER 30, 2010

Tom is adept at pointing out the risk in over-relying on purely transactional data and reminds us frequently (one of my favorites) that baseline data is one of your most useful metrics. He was referring to a recent article from my other colleague Chris Brogan, on Social Media Metrics.

Social Media 60

Social Media Upcoming Conference Viddler 60

Buffer Social

JUNE 3, 2019

For multichannel support — this would be things like email, phone, live chat, social media, and knowledge bases — there are tools like: Zendesk. Tip #5: Choose the right customer support metrics. Note: you can set up a Do Not Disturb schedule where Slack won’t notify you between specific hours.

Social Media 75

Social Media Tips Notification Screencast 75

ProBlogger

JANUARY 29, 2018

The tenth one is the tech knowledge at thrive. There’s a comprehensive knowledge base with videos, walking you through pretty much everything, tutorials, there’s a forum. One that I’m actually interested in having a look at but there’s only so many things you can try out at once but it looks super clever from that perspective.

Tools 45

Tools Course Widget Template 45

Hootsuite

MARCH 2, 2020

TikTok’s metrics are tricky to track. million “knowledge-based content videos were shared on the app last year. TikTok’s highest performing videos range from an elephant toothpaste explosion to a caesarean section performed on a banana. In other words, it’s pretty random. Check out the TikTok Top 100 of 2019 here.

Brands 145

Brands Meme Hashtag Remix 145