IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
” Others were more complex, such as “how to track and report adverse events in a clinical trial.” ” Some processes were carried out exclusively by e-mail or instant messaging. Participants report that the transactional work is time-consuming and distracts from what they refer to as the “real issues.”
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